Terms & Conditions

These Terms & Conditions ("Terms") form a binding agreement between Calycks Websites Ltd, a company registered in England and Wales (the "Company", "we", "us"), and the person or entity using our website, services, or products (the "Client", "you"). By accessing calycks.co.uk, requesting a quote, or purchasing any service, you accept these Terms in full. If you do not agree, do not use our services.

1. Consumer and Business Clients

These Terms apply to both business customers ("Business Clients") and individuals acting outside their trade or profession ("Consumers").

If you are a Consumer, you have additional rights under the Consumer Rights Act 2015 and other applicable laws. Nothing in these Terms limits or excludes your statutory rights.

Where a term applies differently to Business Clients and Consumers, this will be stated clearly.

2. Services

We provide custom website design and development, ecommerce stores, booking and clinic systems, custom SaaS dashboards, and the Rudood AI assistant ("Services"). The exact scope, deliverables, and timeline of each engagement are defined in a written quote, proposal, statement of work, or order confirmation issued by us. Anything not expressly listed there is out of scope and may be quoted separately.

3. Quotes, orders & acceptance

Quotes are valid for 14 days unless stated otherwise. A binding contract is formed only when (a) you confirm acceptance in writing (email is sufficient) and (b) any required deposit has been received. We may decline or cancel any order at our discretion before the deposit clears.

4. Fees, deposits & payment

Deposits. A deposit (typically 50%) is required before work begins. This deposit reflects time, planning, and resources allocated to your project.

• For Business Clients: deposits are non-refundable once work has commenced.
• For Consumers: by purchasing, you expressly request that we begin work immediately and acknowledge that you may lose your 14-day cancellation right once work has started. Where cancellation rights still apply, any refund will be reduced proportionally to work already completed.

Other payment terms:

• The balance of project fees is due on delivery and before final handover or deployment to your domain.
• Rudood subscriptions: paid monthly in advance. The first paid month begins after the free trial ends (where offered).
• All fees are exclusive of applicable taxes (including VAT where applicable), payment processor fees, third-party costs (domains, hosting, plugins, SMS, AI usage), and chargeback or refund fees, all of which are payable by you.
• Late payments by Business Clients accrue interest at 4% per annum above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998. We may suspend or remove Services and withhold deliverables until all sums are paid.

5. Client responsibilities

You agree to:

• provide accurate content, brand assets, credentials, and timely feedback;
• ensure that any content, logos, images, text, or data you supply is lawful and that you own or are licensed to use it;
• comply with all laws applicable to your business, including consumer protection, tax, data protection, advertising, and industry-specific regulation;
• maintain your own backups of any content you upload and keep your account credentials secure.

Delays caused by you (slow feedback, missing content, missing approvals) do not entitle you to a refund or discount and may shift project dates and milestone payments.

6. Client approval & review responsibility

You are responsible for reviewing and approving all outputs before relying on them for business decisions, especially in relation to orders, bookings, or customer communication. This applies to deliverables we produce and to any content generated by Rudood or other AI features.

7. Revisions & scope changes

Each project includes a reasonable number of revision rounds as stated in your proposal (typically two). Additional revisions, new pages, new features, redesigns, or any work outside the agreed scope are billable at our then-current rates and require a written change order before work continues.

8. Delivery, acceptance & sign-off

Timelines we provide are estimates, not guarantees. Once a deliverable is presented, you have seven (7) days to raise specific written objections referencing the agreed scope. If we do not receive written objections within that window, the deliverable is deemed accepted and the corresponding milestone payment becomes due. Reasons unrelated to the agreed scope (taste, business strategy changes, third-party feedback) are not valid objections.

9. Intellectual property

• Upon full payment, you are granted a perpetual, worldwide licence to use the final delivered website or system for your business.
• We retain ownership of all underlying code, frameworks, reusable components, libraries, templates, methodologies, and tools used to create the project. This ensures we can continue to operate and improve our services.
• You may not resell, redistribute, sublicense, or claim ownership of the underlying system or codebase unless expressly agreed in writing.
• The Rudood platform, its software, models, prompts, and dashboards remain our exclusive property at all times. You receive only a limited, revocable, non-transferable right to use Rudood while your subscription is active and paid.
• Until full payment is received, all deliverables remain our property and may not be used, copied, or deployed.
• We may display the project in our portfolio, case studies, and marketing unless you request otherwise in writing before launch.

10. Third-party services

Services may rely on third-party providers (hosting, domain registrars, payment processors, WhatsApp, Meta, AI providers, plugins, etc.). We are not responsible for outages, policy changes, suspensions, fees, or data handling by those providers. Their terms apply to you directly.

11. AI & Rudood specific terms

• Rudood replies are generated by AI and may occasionally be inaccurate, incomplete, or incorrect. You are responsible for reviewing and approving any high-impact action (orders, bookings, medical, legal, or financial information) before relying on it.
• You must not use Rudood to send spam, unlawful, deceptive, harassing, adult, or regulated content, or to violate the terms of WhatsApp, Meta, or any other channel.
• Message volumes, token usage, and rate limits are defined by your plan. Excess usage is billable at our then-current rates.

12. Hosting, maintenance & uptime

Unless explicitly included in your plan, hosting, maintenance, security updates, and ongoing support are not included after launch. We provide Services on an "as is" and "as available" basis and do not guarantee any specific level of uptime, performance, or error-free operation.

13. Warranties & disclaimer

To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

No performance guarantee. We do not guarantee any specific results including sales, leads, rankings, traffic, revenue, conversions, or business performance. Any examples, portfolio items, or case studies are illustrative only and do not constitute a forecast or promise.

14. Limitation of liability

Nothing in these Terms limits liability that cannot be limited under English law (including for death or personal injury caused by negligence, or fraud, or — for Consumers — any liability that cannot lawfully be excluded under the Consumer Rights Act 2015). Subject to that:

• We are not liable for indirect, special, incidental, consequential, or punitive damages, or for loss of profits, revenue, business, goodwill, data, or anticipated savings.
• Our total aggregate liability arising out of or in connection with these Terms or any Service, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees actually paid by you to us in the six (6) months immediately preceding the event giving rise to the claim.

15. Indemnity

Business Clients agree to indemnify, defend, and hold harmless the Company, its directors, employees, and contractors from any claim, loss, damage, fine, or expense (including reasonable legal fees) arising from (a) content or data you supply, (b) your use of the Services, (c) your breach of these Terms, or (d) your violation of any law or third-party right. This clause does not apply to Consumers.

16. Suspension & termination

We may suspend or restrict Services where reasonably necessary, including in cases of non-payment, misuse, legal risk, or breach of these Terms. Where possible, we will provide notice. We may terminate the agreement on written notice if a breach is not remedied within a reasonable period. On termination, all outstanding fees become immediately due and any licences granted to you cease.

17. Confidentiality

Each party agrees to keep the other's non-public business information confidential and to use it only to perform under these Terms.

18. Force majeure

We are not liable for any delay or failure caused by events beyond our reasonable control, including outages of third-party providers, internet failures, cyber-attacks, natural events, war, government action, or labour disputes.

19. Relationship of the parties

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the parties. Neither party has authority to bind the other.

20. Dispute resolution

Before initiating legal proceedings, both parties agree to attempt to resolve disputes in good faith through informal discussions. Either party may give written notice of a dispute, and senior representatives of both parties will then meet (in person, by call, or by video) within 14 days to seek a resolution.

21. Changes to these Terms

We may update these Terms at any time by posting an updated version on calycks.co.uk. Continued use of the Services after the update means you accept the revised Terms. Material changes affecting Consumers will be notified by email where reasonably possible.

22. Governing law & jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Services, except that we may bring proceedings in any jurisdiction where you operate or hold assets to enforce payment. If you are a Consumer resident in another part of the UK, you may also bring proceedings in your local courts.

23. Contact

Questions about these Terms? Email us at info@calycks.co.uk.

Calycks Websites Ltd · 128, City Road, London, EC1V 2NX, United Kingdom · info@calycks.co.uk